To our Members, Providers and Community Partners
For over 20 years, PrimaryHealth has been privileged to serve our community by coordinating healthcare benefits for members of the Oregon Health Plan. This summer, the Oregon Health Authority denied our application for the next contract period. Thus, our company will close our doors at the end of 2019. While we are deeply saddened by this decision, we want to take a moment to say thank you.
To our members:
You have been the reason we’ve remained committed to healthcare transformation for over two decades. Each day, our employees reported to work to ensure the care being requested for you moved swiftly through the day to day processes of things like authorizations and claims payment. We partnered with hospitals, mental health providers, dental health providers, addiction services and many other community partners to ensure your care was coordinated so you would have your best health outcome. Thank you for letting us into your families and sharing your stories with us over all these years. We could not have done this without you. We are committed to a smooth and seamless transition to your next health plan.
To our providers:
Thank you for your years of service to the members. We’ve worked with some of the best providers Oregon has to offer. Thank you for your commitment to ensuring healthcare looked different for Southern Oregonians. Thank you for your commitment to change the way “we’ve always done it” to help produce some of the highest quality outcomes in the state. Your constant support for new ideas and programs has changed the way Oregon Health Plan members receive care. And finally, thank you for always believing in us.
To our community partners:
Thank you for your constant understanding that Southern Oregon is a special place, rich with opportunity to grow and change. Year over year, your collective leadership raises the bar in this community, proving that quality is measurable and can be increased. Thank you for years of collaboration to put systems in place that change the lives of neighbors, friends and family. Thank you for coming to the table, year after year because you also believed in the cause. Thank you for not giving up.
PrimaryHealth is committed to providing the same superior service to its members through the end of its current contract with the OHA and developing a transition plan that will mitigate disruption in care for our members, our employees, our friends, and our community.
We will miss this work, and we will miss you.
Until next time,
Roylene Dalke, CEO